First off, the construction on Gordon Drive is making everybody miserable. So, the turn off to Chili's is pretty confusing, especially if you have never been there before. Not their fault at all. Yes, this is my first time at Chili's and my first time doing a business review. Might not be fair to them since my expectations are high and I am more focused on the details. I tried to act normal, though, and hope I succeeded and they won't remember who I am.
My first thought was to tell you step by step of what happened, but that would be boring, so I am going to keep it short and sweet and just let you know the highlights.
First Impression. When you come in, we were greeted by the hostess. There was no waiting list so we were seated as soon as they placed a couple of tables together, which is always nice.
Atmosphere. The southwestern decor made it feel rustic and cozy. The Spanish tiles on the tables are a nice touch of detail. It was quiet besides the normal buzz of people talking. Just wished they didn't display a couple of dirty brooms in the middle of a half-wall, right in front of people's tables.
Service. Our waitress mentioned that she has someone helping her with the tables. Sounds good, right? Like having two waitresses. Unfortunately, having two waitresses didn't help much. We waited 25 minutes for somebody to take our orders and, if I had known it would take a long time to get a refill, I wouldn't have drank my coke so fast. Then, when it was time to pay for our bill, we finally had to stop her in her tracks and shove our bill trays in her hand so we can finally go. When you have an appointment to be somewhere else, you kind of had to go.
But the ladies were nice when you finally get to talk to them. It doesn't seem like it's their fault. They had too many tables to tend to. I saw our main waitress waiting on half of the restaurant and a table way across the room. It's hard to take care of so many customers all at the same time. The one helping our waitress had to ask all the tables if they ordered the ice teas she was carrying before finally finding who ordered them. It would have been better if those two waitresses just get their own section and only had to keep track of a few tables instead of both of them struggling with so many.
Food. The food made it up for the service. My friend and I had the Cajun Chicken Pasta and it was delicious. My son loved it too. It wasn't steaming when we received our food, but that's alright since it is pasta and it still tasted great.
So, here's my rating on these categories. From 10 is the highest to 1 is the lowest.
First Impression - 8
Atmosphere - 8
Food - 9
Service - 6
Eat at Chili's Bar & Grill Restaurant TODAY, 22 September.
They are donating their profits for today to St. Jude's Children's Research Hospital
to help tackle childhood cancer.
Visit TODAY. It's for a great cause!